Customer complaints/ Feedback
Making a complaint
We take all complaints and concerns very seriously and aim to settle each one promptly and to your satisfaction. If you would like to make a complaint, please contact us on the details below.
By email: admin@cwlizcare.co.uk
By phone: 07717591167
Further Information:
We aim to resolve all concerns to your full satisfaction, however if you are not fully satisfied with the outcome of your concern you may refer your concerns to the Local Government Ombudsman and ask for the concern to be independently reviewed. Details below:
- LGO: Tel: 0300 061 0614 – Website: www.lgo.org.uk
- Bristol City Council Adult Care Complaints -Tel: 0117 922 2700 – Website: www..bristol.gov.uk/contact/complaints-feedback/adult-social-care
- Care Quality Commission – Citygate Gallowgate, Newcastle upon Tyne, NE1 4PA. Tel: 03000 616161 – Website: www.cqc.org.uk
- Parliamentary and Health Service Ombudsman – Tel: 0345 015 4033 – Adress: Citygate Mosley Street, Manchester M2 3HQ
- For Immediate danger Call 999. for a non-emergency police matter call 1010
CWlizcare is registered with, and regulated by, the Care Quality Commission (CQC). You can contact our regulators directly with any concerns you may have.
